Shipping and Returns

Once your order has shipped, you’ll receive a Shipping Confirmation email, including a tracking number to follow your package. Please allow 1–2 business days for order processing and 1–5 business days for shipping, depending on your chosen method. UPS delivers from Monday through Friday, excluding weekends and major holidays  If you have any questions about shipping or tracking, our Customer Service team is available Monday through Friday, 9 a.m. to 7 p.m. EST

CHANGE SUBMITTED ORDERS​

There is a very short window for order cancellations. This can be done in your account’s order status or by contacting us immediately after placing your order.​

Shipping Methods & Rates

• Contiguous U.S. (48 states):

  • Standard UPS Ground: $8.00, or free for registered SkinCeuticalls Members.

• Alaska & Hawaii:

  • All orders ship via UPS 2nd Day Air (no ground service available).

Delivery Estimates:

• Please allow 1–2 business days for order processing, followed by 1–5 business days for shipping, depending on your selected method. UPS delivers on Monday through Friday, excluding weekends and holidays. 

Delivery Timeframes by Service:

• UPS Ground: 3–5 business days

• UPS 2nd Day Air: 2 business days

• UPS Next Day Air: 1 business day

Important Notice: Certain products—such as Phloretin CF, Phloretin CF Gel, AOX+ Eye Gel, Blemish + Age Defense, LHA Toner, Conditioning Toner, Silymarin CF, Resveratrol B E, HA Intensifier Multi‑Glycan, and P‑TIOX—are restricted by federal air safety regulations and must be shipped via Ground only. These items cannot be shipped to Alaska or Hawaii. skinceuticalls.com

If you’re a registered SkinCeuticals Member, your UPS Ground shipping to the contiguous U.S. will be provided free of charge.